We’re continually growing the ftrack development team to build exciting new features while also making what we have more robust and stable than ever. Our San Francisco-based Technical Support Specialist Steve Petterborg is the latest addition, and we’re very excited to have him on board!
Steve will be responsible for improving ftrack’s many product integrations while also standing as the first line of technical support in the US market. Here, we chat with Steve to learn why he’s your go-to guy for any and all ftrack questions.
What are your main responsibilities as Technical Support Specialist at ftrack?
My main goal is to educate users on the current features of ftrack and how they can leverage those features to improve their workflow. I also help them to explore how they can extend ftrack and go above and beyond what we offer out of the box.
My experience in a variety of industries helps me to quickly understand how a current or potential customer is working and how we can improve that, either through new process or new feature development.
What interests you most about the media and entertainment industry?
I’ve always been interested in creating experiences for people. That could be something like film, where there is a strong narrative component, or gaming and VR where it’s more free-form. Getting to see something new, especially seeing the creative process from behind the scenes, is a real treat.
What do you enjoy most about your role?
I get to wear a lot of hats. There are a lot of moving pieces at ftrack, there’s a lot to learn and there’s a lot of places where I can contribute. I have always enjoyed feeling like I’m a part of something; something big and popular and fun and good, even if my contribution doesn’t directly show up on screen. ftrack ticks those boxes.
What is your background prior to joining ftrack?
I went to college in a new degree program and got to dabble in all areas of “new media”, which meant a lot of research, learning new systems and being adaptable. I got my professional start at DreamWorks Animation, working on the pipeline and supporting back end departments, mostly Lighting, on features, rides, marketing and so on. I followed that with similar roles at ILMxLAB, where we got to work on some really ambitious projects and it felt like technology had finally caught up to what we had only imagined back in college. Finally, working at Lytro made me appreciate the feel of working at a smaller company.
What attracted you to working with ftrack?
It feels like a team, whose mission I really believe in. I feel like my work can directly impact on the success of the product. The company size also means having a close working relationship both with my teammates and people across business units. We continue to grow ftrack but I also see a lot of opportunity for personal growth alongside that.
What are you most proud of in your career?
Workflows change, tools get rewritten…even though each is a success in its own right, the best and most lasting impact I’ve had is on the people I have had the pleasure to work with. Building relationships, earning the esteem of my peers, training and mentoring others and watching them succeed has always been a source of pride for me.
What tip would you give to people picking up ftrack for the first time?
There’s a careful balance to be struck between the satisfaction of solving a problem on your own and needing to be efficient with your time. If you come up against something you don’t immediately understand, then head over to the ftrack forums. There’s a whole host of ftrack experts over there awaiting your questions and they’d be more than happy to help!
What are your hobbies outside of work?
Beer and cocktails, although these days I’m making more of the latter than the former. My tastes are eclectic and I constantly seek out novelty, but my go-tos are barrel-aged for both – especially if you’re buying. A while back I also took up leatherworking. So much of what we create for work is digital, I like creating something analog; something tactile.