Optimize your workflow with Backlight’s Solution Services

Learn how you can make the most of Backlight Creative products with technical account management, bespoke training, & more.

What are Backlight’s Solution Services?

Backlight’s Solution Services team is dedicated to ensuring you get the most out of our Creative product line, including ftrack Studioftrack ReviewcineSynciconik, and Backlight Gem.

The Solution Services team is staffed by industry veterans, including experienced artists, supervisors, producers, and more who have worked on some of the most complex projects out there – and they’re ready to bring their hands-on expertise to guide you with your software implementation! They can help you expedite the adoption, integration, and expansion of Backlight Creative’s product range into your workflow ecosystem.

Whether you’re looking for a little extra help or comprehensive support every step of the way on your deployment journey, our team is committed to meeting your unique needs. After all, very rarely are any two workflows exactly the same.

Want to explore how the Solution Team can help?

Please reach out to the Backlight sales team or your Customer Success Manager to learn more!

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Backlight’s Solution Services: A closer look

Technical Account Management

Get easy deployment and ongoing support

Our Technical Account Management (TAM) service provides a trusted partner with industry experience. They’ve been in the trenches, so they know the best strategies to ease your solution deployment across departments or entire companies.

  • A high-touch offering: Personalized guidance on product specifics and adoption challenges.
  • Customization options: Tailor your package for specific projects or needs through our Professional Services.
  • Flexible packages available: Choose from monthly or yearly plans.

Training Programs

Empower your team for long-term success

In our experience, adopting the ‘train the trainers’ approach leads to lasting success with solutions. So, with our training programs, we equip your teams with targeted training sessions that equip them with the knowledge, skills, and know-how they can pass on to others..

  • Quick-start program: Provides foundational training for immediate onboarding.
  • Advanced training package: Includes in-depth training, rollout planning, and technical guidance.
  • Custom training options: Tailored to fit specific needs, whether for an intermediate level or for focused training on a particular product feature

Professional services

A Deep-Dive Audit

Uncover inefficiencies and unlock greater workflow productivity

Sometimes, we can get used to working a certain way and forget that stepping back, reviewing, and evolving can make a huge difference. Invite us for an onsite, collaborative audit to assess your current practices comprehensively. Whether you’re considering a complete workflow overhaul or leveraging downtime to evaluate what’s working and what’s not, our service offers a timely solution for performance optimization.

  • Receive a detailed report: A document analyzing your current workflow and actionable improvement recommendations.
  • Gain fresh insights: Identify and address inefficiencies in your processes.
  • Customize your audit: Focus on specific areas of concern through our workflow consulting services.

Workflow Consultation

Solve specific pipeline problems with targeted guidance

A more targeted version of our Deep Dive Audit focused on specific challenges. You may need help ironing out a complex workflow setup and want dedicated time from us to help you break down what you need and formulate a plan. Our team can offer this help.

  • Targeted consultation: Request a dedicated pool of Q&A hours with our experts.
  • Receive personalized guidance: Tailored to address your specific workflow challenges.
  • Actionable insights: Benefit from consultations that keep your projects on schedule.

Custom Integration Development

Implement seamless workflows with tailored integration solutions

Our Custom Integration Development service helps you to build custom tools that help you extend Backlight Creative products into other tools and solutions. This offering is ideal if you’re seeking additional development support while your in-house technical teams are otherwise engaged. 

  • Start a consultative conversation: We can explore what’s possible for your unique needs.
  • Benefit from our specialized expertise: Augment your in-house capabilities, particularly when your technical resources are stretched thin.
  • Receive full access to the resulting code: Update and adapt as your workflows evolve.


Expert-guided migration services for a smooth switch

Looking to move from another workflow product over to one of Backlight Creative’s solutions? Leveraging our experience and specialized tools, we can tailor the migration process to fit your specific needs. From iconik storage migration to transitioning from another production tracking tool to ftrack, we scope each case individually for an efficient switch.

  • Personalized migration plan: Partner with our experts for a tailored migration strategy.
  • Hassle-free transition: Use our pre-built tools for a smooth transition.
  • Ongoing Support: Get quick post-migration help to resolve issues and ensure your team is up and running efficiently.

ftrack Satellite Review

On-premise collaborative media review with ftrack

ftrack Studio and Review’s Satellite Review offering provides on-premise ftrack users with a solution for shared project reviews involving clients or external collaborators. This package includes a yearly subscription and a one-time deployment support fee, ensuring sustained functionality and expert assistance during the initial setup. Learn more.

Ready to explore how our solution team can help?

Get in touch today

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