You can try the fully-featured, unrestricted ftrack Studio on real projects free for 30 days, with as many users as you need. You can cancel your trial at any time and still have access to ftrack for the remainder of the trial period. If you continue onto the paid plans, all of your data will remain so you can continue with your project uninterrupted. For further questions about evaluating ftrack, please contact [email protected].

If you would like to cancel your trial, sign in and select Subscription and Billing under your account in the top right corner, then select Cancel Subscription.

No, that would be mean! An unlimited number of clients can be added to an ftrack account, absolutely free. Clients will be able to join reviews that are shared with them and will not have access to your schedule and projects.

To cancel your paid subscription plan, sign in and select Subscription and Billing under your account in the top right corner, then select Cancel Subscription. Pre-paid service will continue until the end of your subscription period, at which time your plan will not renew.

You can make changes to your plan online at any time. Sign in and select Subscription and Billing under your account in the top right corner.

We have email support M-F 8AM – 6PM CET and 8AM – 6PM PT (Pacific) and depending on support level, support email monitoring 24/7 for critical issues.

You can purchase ftrack with any major credit card: Visa, MasterCard and American Express. For annual subscriptions, we can issue an invoice payable by bank transfer.

Yes, we support local hosting behind your corporate firewall for Enterprise customers with licenses billed annually – conditions apply, please contact [email protected] for more information or visit the ftrack Enterprise enquiry page.

100GB Amazon S3 storage is included in every plan with the option to buy more. Please note, this storage is geared more towards your online review media files,  thumbnails and meta data, not production storage of your day to day work files. To learn more about linking you existing on-prem storage to ftrack, see this article. Don’t hesitate to contact [email protected] if you have any questions about support.

Yes, you can have both monthly and annual plans of ftrack Studio.

We try to be as flexible as possible however Enterprise plans cannot be combined with Studio plans due to different levels of support and infrastructure. All users must be on the same tier plan.

We have great deals for students and institutions. If you’re a student, please head over to our student pricing page for more details. For institutions, please contact [email protected] with the name of your school and number of users required for more information.

Data protection is a priority to ftrack. All communication with ftrack is sent over a SSL/HTTPS connection, the same technology used by banks. ftrack also has a powerful granular permission system for both your users and the custom data that you create. Our cloud-hosted plans run on ISO 27001 certified data centers.

Tax fees will be added as applicable by law in your country/state/province based on the billing address provided.