You can try the fully-featured and unrestricted free trials of ftrack Review and Studio on commercial projects, with as many users as you need with no credit card required. You can cancel your trial at any time and still have access to ftrack for the remainder of the trial period. If you continue onto the paid plans, all of your data will remain so you can continue with your project uninterrupted. For further questions about evaluating ftrack, please contact [email protected].

No, that would be mean! An unlimited number of clients can be added to an ftrack account, absolutely free. Clients will be able to join reviews that are shared with them and will not have access to your schedule and projects.

You can make changes to your plan online at any time. Sign in and select Subscription and Billing under your account in the top right corner.

You can purchase ftrack with any major credit card: Visa, MasterCard and American Express. For annual subscriptions, we can issue an invoice payable by bank transfer.

Both Review and Studio plans come with 250 GB of storage with the option to add more. Please note, this storage is geared more towards your online review media files,  thumbnails, and metadata. Not production storage of your day-to-day work files. To learn more about linking your existing on-prem storage to ftrack, see this article. Don’t hesitate to contact [email protected] if you have any questions about support.

We try to be as flexible as possible however Enterprise plans cannot be combined with Studio plans due to different levels of support and infrastructure. All users must be on the same tier plan.

Data protection is a priority to ftrack. All communication with ftrack is sent over a SSL/HTTPS connection, the same technology used by banks. ftrack also has a powerful granular permission system for both your users and the custom data that you create. Our cloud-hosted plans run on ISO 27001 certified data centers.

If you would like to cancel your trial, sign in and select Subscription and Billing under your account in the top right corner, then select Cancel Subscription.

To cancel your paid subscription plan, sign in and select Subscription and Billing under your account in the top right corner, then select Cancel Subscription. Pre-paid service will continue until the end of your subscription period, at which time your plan will not renew.

We have email support M-F 8AM – 6PM CET and 8AM – 6PM PT (Pacific) and depending on support level, support email monitoring 24/7 for critical issues.

Yes, we support local hosting behind your corporate firewall for Enterprise customers with licenses billed annually – conditions apply, please contact [email protected] for more information or visit the ftrack Enterprise enquiry page.

Yes, you can have both monthly and annual plans of ftrack Studio.

We have great deals for students and institutions. If you’re a student, please head over to our student pricing page for more details. For institutions, please contact [email protected] with the name of your school and number of users required for more information.

Tax fees will be added as applicable by law in your country/state/province based on the billing address provided.