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User guides

Our user guides are an excellent way to learn about ftrack by following our step-by-step process on how to use each feature. Whether you’re new to ftrack or looking for in-depth documentation, our user guides have you covered.

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Community

Join the ftrack community with users worldwide actively contributing to help make ftrack even better. Search for solutions, ask questions, request features and get the latest updates from the ftrack team, all in one place.

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Support

The ftrack support team is available Monday through Friday via online chat or email. Please allow 24-48 hours for a response. Urgent issues are monitored 24/7. Please include “Urgent” in your subject title for critical issues.

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Developer? Visit our dedicated developer site

Recommended links

Getting started

Great start if you’re new to ftrack

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Integrations

Integrate ftrack with your tools

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Administering ftrack

Learn how to setup and manage ftrack

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Videos

Note: Video tutorials are based on version 3.2, instructions may differ to the current release.

Walkthrough of ftrack’s user interface 2:17

We’ll guide you through each section in ftrack, covering My Tasks, Projects menu and page, the useful Sidebar, planning page, reports, functionality in the top menu bar and profile menu.

Getting started – How to create a new project in ftrack 2:34

Learn how to start a new project using default settings. We’ll guide you through to populate the project spreadsheet with sequence shots and tasks, also highlighting how to save time with the use of copy and paste features.

ftrack webinar – Get Started 35:10

In this webinar session you will learn about the fundamental features of ftrack. This includes setting up a project, adding users, making assignments and tracking time.

ftrack webinar – API & Integration 39:08

In this session you will learn about ftrack’s more advanced features. This will include how to get started using our powerful and robust API and how to set up basic integration with ftrack.

ftrack webinar – Smart Content Management 24:17

In this session you will learn more how ftrack’s Smart Content Management can help your company with performance, hybrid security, multi-site cache and control of your content.

Importing Excel or CSV Data in ftrack 1:22

Learn how to import a spreadsheet of an existing project and how to map it into ftrack.

Ready to work – Assigning tasks in ftrack 1:39

Learn how a producer or supervisor can assign tasks to artists or sequences of shots to groups of artists.

Teams and Groups – Structuring users in ftrack 4:02

We breakdown the difference between teams and groups and how they are set up.

Publishing Web Playable Components in ftrack 2:03

Assets must be published into ftrack first as web playable components before they can be reviewed. Learn how to setup ftrack Connect to be able to publish assets so they can be playable in ftrack’s web interface.

Internal and Client Review in ftrack 3:51

Learn how to use the two review systems in ftrack; internal for in-house dailies and external for remote client work. Note, assets must be web playable first before you can review, check out the Publishing Web Playable Components in ftrack to learn how to do this.

Time log – time tracking in ftrack 2:27

We guide you through the two time tracking tools in ftrack, the time logger and the timesheet view.

Publishing Web Playable Components in ftrack 2:03

Assets must be published into ftrack first as web playable components before they can be reviewed. Learn how to setup ftrack Connect to be able to publish assets so they can be playable in ftrack’s web interface.

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